This document (hereinafter referred to as the “Policy”) constitutes a legally binding  agreement between Learning Lab Institute (hereinafter referred to as the “Company”, “Platform”, “We”, “Us”) and the user, being the Parent or Legal Guardian of the student (“You”, “Parent”, “Guardian”). 

We offer refunds on limited courses as highlighted below in this policy within the time frame of 15 days from the date of purchase. That is the refund request must be submitted within fifteen (15) days from the date of purchase. This is only valid for limited courses as mentioned below.  

1. Parental Consent 

1.1. Our services are directed toward students who are minors (under the age of 18). As per the Indian Contract Act, 1872, a minor cannot enter into a valid contract. 

1.2. By clicking “Purchase” or “Pay Now,” the Parent/Guardian acknowledges that they are entering into this contract on behalf of the minor student. You agree to be personally liable for all financial obligations and compliance with this Policy. 

1.3. The Company reserves the right to request proof of age or identity of the Parent/Guardian at any time to validate the transaction.

 2. Cancellation Policy 

2.1. Subject to the specific refund timelines mentioned in Section 3, all purchases are final. We do not offer a cancellation option once the transaction is successful. 

2.2. Access to the learning management system (LMS), recorded content, or live session links is triggered immediately upon payment. Therefore, cancellation in the sense of stopping a service before it starts is not applicable. 

2.3. If the course is purchased on an instalment basis (EMI), the cancellation of the course does not automatically stop the financial obligation toward the third-party lending partner (NBFC), if any. 

3. Refund Policy and Eligibility

 Refund eligibility is strictly categorized based on the nature of the course. Please refer to the specific course category below:

 Category A: Absolute Non-Refundable Courses

 The following courses are sold on a no-refund basis due to their short-term nature or immediate content delivery:

 • All courses or batches for Class 9 and 10 

• All Masterclasses, Webinars, and One-on-One Mentorship sessions. 

Category B: Conditional Refundable Courses

 For the following courses, a refund may be requested within the specified timeline only: 

• Courses , Batches, books, study material 

Refund request must be submitted within seven (07) days from the date of purchase. 

4. Usage Limit 

Even for refundable courses, a refund request will be summarily rejected if any of the following conditions are met: 

4.1. Content consumption: the student has accessed/viewed more than 25% of the recorded video lessons. 

4.2. Materials downloaded: the student has downloaded any proprietary PDF notes, question banks, or study materials from the Platform. 

4.3. Attendance: the student has attended more than three (3) live sessions or appeared for a mock test. 

5. Refund Calculation and Deductions

 If a refund is approved, the final amount credited will be subject to the following deductions: 

5.1. Administrative charges: a flat fee of INR 800 or 2% of the total fee for processing and registration, subject to be waived off in some circumstances upon customer request, however final decision is sustained with the company. 

5.2. Transaction fees: payment gateway charges (usually 2-3%) and any applicable GST (which is paid to the Government of India and is non-recoverable by the Company). 

5.3. Books, study material and kits: if any physical books or study material or study kits were shipped or provided, the cost of these items (as per their MRP) will be deducted. 

6. Technical Issues and Third Party Failures 

6.1. Refund requests based on technical glitches (e.g., internet speed, device compatibility, or temporary server downtime) will not be entertained unless the Company fails to provide access for more than seventy-two (72) consecutive hours. 

6.2. We are not responsible for the student's inability to access the course due to poor internet connectivity or outdated hardware on the user's end. 

7. Grievance Redressal Mechanism

 In compliance with the Consumer Protection (E-Commerce) Rules, 2020, any grievances regarding refunds must be addressed to:

 Grievance Officer: Ayush Kumar 

Email: ayushalok77@gmail.com

 We will acknowledge the receipt of your complaint within forty-eight (48) hours and aim to resolve the issue within one month from the date of receipt. 

8. Governing Law and Jurisdiction 

8.1. This Policy shall be governed by and construed in accordance with the laws of India. 

8.2. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Hajipur, Bihar, India.